BestSmart Return Policy
At BestSmart, we are committed to your satisfaction. If you’re not completely happy with your purchase, we’re here to help! Please review our return policy below to ensure a smooth and hassle-free process. For further details you can also visit our Term & Conditions.
30 Days
Most merchandise can be returned within 30 days with proof of purchase to Bestsmart Appliance Outlet unless noted below. Bestsmart Appliance Outlet reserves the right to decline returns where a product does not have a manufacturing defect but has been damaged by the customer, or to prevent fraud or abuse.
Return Elegibility
- Items must be returned within 30 days of the purchase date.
- Products must be in new, unused condition, with all original packaging, accessories, manuals, and tags.
- Open-box appliances are eligible for return only if they are defective upon arrival or significantly different from their description.
Non-Returnable Items
- Items damaged due to misuse, improper installation, or neglect.
- Appliances that have been installed, used, or modified.
- Custom or special-order products.
Refunds
- Refunds will be issued to the original payment method after the returned item has been received by Bestsmart and inspected.
- Please allow 5-7 business days for the refund to process after approval.
- A restocking fee of 15% may apply to some items.
Return Process
- Contact us at 727-210-7209 or salesbestsmart@gmail.com to initiate a return.
- Provide proof of purchase and details of the issue.
- We’ll provide you with instructions for returning the item. Contact us to get started!
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery. We’ll arrange a replacement or issue a full refund at no additional cost.
Exchanges
Need a different model? We’re happy to offer exchanges for eligible products within 30 days of purchase, based on availability.
Thank you for choosing BestSmart—we’re here to ensure your shopping experience is as seamless as possible!
Premium Levella Warranty
Premium Levella offers a three-year product warranty and a five-year compressor warranty on many of its products. The warranty covers defects in materials or workmanship.
What is not covered by the warranty?
- Damage caused by abuse, such as winds, floods, fires, or accidents
- Damage caused by using incompatible parts or accessories
- Damage caused by faulty installation or maintenance
- Failures to start due to inadequate electrical service
- Products installed outside the United States or Canada
- Damage caused by frozen or broken water pipes
- Changes in the appearance of the units that do not affect its performance
- Contact Premium Levella Consumer Services or an authorized Premium Levella servicer
- Call Premium Levella’s service and warranty line at (855) 531-4808
- Email Premium Levella’s service and warranty line at service@premiumlevella.com